🌍 Because changing the world means improving every detail of our environment.
At Leroy Merlin, we have a purpose that gives meaning to who we are and everything we do: to change the world around us so we can live in a better place. This is our commitment—to you and to the planet.
We believe in actions over words, which is why we go further 🚀, working on projects that truly transform and improve our environment. Because changing the world depends on us: on our actions, on our hands. 🛠️
The artisans we work with are true ambassadors who share our values.
⭐ Delivering a 5-star experience to our customers
Together with our partners, we focus on 3 key pillars:
✅ Ensuring high-quality installation
✅ Customer satisfaction
✅ Building long-term collaboration
🤝 Let’s be great professionals together!
👉 ADEO Leroy Merlin - Code of Conduct for Indirect Purchasing [LINK]
🏡 Before the Intervention
You are about to work in someone’s home. How can you reassure them and avoid wasting time?
📞 Why not call the client in advance to introduce yourself and confirm the date and details of the intervention? This also allows us to check that the products have been received and to prepare the necessary tools.
🔧 During the Intervention
Our clients open their doors 🚪 and place their trust in you 🤝.
🕒 Let’s be punctual! Unexpected situations can happen, so let’s keep them informed 😊. A warm welcome is guaranteed!
😃 Let’s adopt professional behavior:
✔️ A big smile and a clear introduction
✔️ A detailed explanation of the intervention
✔️ Protecting and maintaining a clean workspace 🧹
✔️ Safety first! Make sure you have the proper equipment 🦺
⚠️ Unexpected issues? Communicate with the client and Leroy Merlin to find the best solution.
Encountering an unhappy client? Stay calm and respectful at all times. 🙏
✅ After the Intervention
Well done, you’re almost finished! 🎉
🧐 Before leaving, make sure to:
🔹 Verify that the installation is compliant and fully functional 🏠
🔹 Listen to the client’s questions and offer valuable usage tips—they’ll appreciate it! 💡
🔹 Clean up the workspace—this has a direct impact on overall customer satisfaction 🌿♻️
📋 Remember to track site details in AHS to maintain our high service quality!
❗ If the client has a complaint, don’t hesitate to contact us so we can resolve it together.
💚 Thank you for helping us create an exceptional customer experience and a better world! 🌍✨